Refund policy

Returns

We accept eligible returns requested within 90 days after delivery. To start a return, email support@alignedcollective.com or use our Contact page and include your order number.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please do not send an item back without contacting us first; returns sent without authorization may not be accepted.

Non-Returnable Items

Custom or personalized pieces, discounted items, items marked final sale, and gift cards cannot be returned unless they arrive damaged, defective, or incorrect, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and, when approved, provide a replacement or another remedy required by applicable law at no additional cost. Aligned Collective covers return shipping for approved damaged, defective, or incorrect items.

Return Shipping

For other approved returns, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise. We recommend using a trackable shipping service because we cannot guarantee receipt of an untracked return.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at support@alignedcollective.com.

Exchanges

To obtain a different item, request a return for the eligible original item and place a new order after the return is approved.

Order Cancellations

Orders may be canceled on the same calendar day they are placed because production begins the following day. After production begins, cancellation is not guaranteed. Contact us as soon as possible if you need to cancel an order.

Contact

Questions about returns or refunds can be sent to support@alignedcollective.com or through our Contact page.